Terms & Conditions
Our terms and conditions
Above
all, we want to ensure that your experience aboard our vessels is a success that you will want to repeat and recommend to your friends. We therefore rely on you to follow our advice and instructions, keeping everyone safe.The organisation of trips and tours is the responsibility of ECOSUNCHARTERS, in accordance with the Terms and Conditions set out below. Each specific programme booked by the customer has specific conditions that supplement the general terms presented here and may be consulted on the respective pages of the website. Booking ECOSUNCHARTERS services implies knowledge and acceptance of these Terms and Conditions.
RESERVATIONS
Reservations for our trips may be made through the booking form on the website, by telephone, by email up to two days before the activity, or directly at one of our points of sale. Reservations are subject to availability, the activity schedule and weather conditions. A reservation is confirmed after these factors have been confirmed by the company.
BOOKING FEES
This company reserves the right to request a booking fee amounting to 50% of the value of the relevant activity, per person, payable at the time of booking.
CANCELLATIONS DUE TO WEATHER CONDITIONS
ECOSUNCHARTERS reserves the right to cancel any trip or tour for reasons
beyond its control, including poor weather and sea conditions, government actions, and unforeseen or unavoidable external circumstances. In such cases, customers will receive a full refund of the amount already paid.CANCELLATIONS BY THE CUSTOMER
The customer may cancel an existing reservation, but should take into account the applicable deadlines and the costs for which they will be responsible. If the cancellation is made within the following period prior to the scheduled date of the trip or tour:
- More than 30 days: refund of 100% of the amount received;
- Between 7 and 3 days: refund of 60% of the amount received;
- 3 days or less: no refund.
No refund will be available after the sea experience has started. Once an activity has begun, if it is interrupted for reasons attributable to the customer, the amount already paid will not be refunded.
If the customer is absent at the departure time for a trip or tour due to delays, ECOSUNCHARTERS will not provide any refund of the amount already paid for the trip.
In the event of cancellation, ECOSUNCHARTERS is not responsible for any losses incurred
by the customer in relation to airline tickets, accommodation costs or other associated travel expenses.LUGGAGE AND VALUABLES
ECOSUNCHARTERS accepts no responsibility for any luggage carried by the customer, or for the loss or theft of possessions in their care, including jewellery, money, documents, credit cards or any other items. Any property brought on board is the sole responsibility of the customer. We do not provide safes on board; passengers are therefore fully responsible for safeguarding and protecting their property.
USE OF VESSELS AND/OR EQUIPMENT
This company reserves the right to replace the vessel and/or equipment used to carry out the activities due to force majeure, namely in the event of technical failures or adverse weather conditions. In this situation, another vessel will be used and the previously agreed fare will be charged, without affecting the services booked and paid for by the customer.
DEPARTURE LOCATION AND TIME
The departure time and location are indicated on the ticket, communicated by email, or included in the information on our website. As participants’ late arrival may result in their exclusion from the activity, all participants are requested to arrive at the stipulated location in good time.
The start
time may change due to weather conditions. Please confirm the start time on the day before your activity. For departures after a stop on the islands, particularly for lunch, the crew will provide the departure location and time.
You must be at the location 15 minutes before the departure time. We may suspend a participant’s participation if they do not comply with the agreed times. In this case, no refund will be due.
FOOD AND DRINK
You may bring your own food or drinks on any trip, as we do not provide our own catering service. However, if you prefer, we can assist you with catering. We have several menu proposals from one of ECOSUNCHARTERS’ partners.
ECOSUNCHARTERS accepts no responsibility for any poor service or any related complaints.
PROGRAMMES
Our programmes are pre-defined or, whenever requested by the customer, created to suit their needs.
CLOTHING
We recommend that you bring comfortable clothing, sports shoes and sunglasses. For late-day trips, we recommend wearing warmer clothing.
USE OF LIFE JACKETS
Children under 5 years of age and all customers who cannot swim must wear a life jacket throughout the trip.
ALCOHOL CONSUMPTION ON BOARD
For safety reasons, alcohol consumption on board is permitted in moderate quantities.BEHAVIOUR ON BOARD
Participating in activities with ECOSUNCHARTERS implies observing the basic principles of respect for others and for the common good. We therefore expect our customers to respect the equipment and the nature around them, particularly protected areas, as well as local ways of life, the people and animals around them, and Portuguese law.
ECOSUNCHARTERS cannot be held responsible for the actions of passengers that may result in personal injury to themselves or third parties on board as a result of inappropriate behaviour or failure to comply with the skippers’ instructions.
ECOSUNCHARTERS reserves the right to cancel services if any passenger refuses to follow the skippers’ instructions or engages in inappropriate or unlawful behaviour that may place that person and others at risk.
SKIPPER
All instructions and commands given by our skipper, both at the time of boarding and once on board, must be respected and followed in order to maintain appropriate safety conditions. Otherwise, ECOSUNCHARTERS reserves the right to cancel the services.
DOCUMENTATION
The customer must always carry the applicable, valid and up-to-date legal identification documents required according to their nationality (passports, visas, up-to-date vaccinations, etc.).
COMPLAINTS
ECOSUNCHARTERS provides a complaints book and reports to Turismo de Portugal.
LICENCES AND INSURANCE
It holds RNNAT registration no. 519/2020 with Turismo de Portugal, I.P.
Its activities are recognised as Nature Tourism.
The company holds all mandatory insurance policies currently in force.
MATTERS NOT COVERED
Any matters not covered by these Terms and Conditions must be discussed with the company and are subject to the Portuguese laws in force.